Effective 5 September 2026
Refund & Cancellation Policy
Credit packs are digital, one-time purchases from Gander Ecommerce Solutions (P) Ltd. Contact ganderecom@gmail.com with your order identifier for payment help.
No recurring billing
There is no auto-renewal or subscription to cancel. You can stop using the service at any time. Closing checkout without completing payment does not add credits.
Failed or duplicate payments
Credits are added only after a captured payment is verified. If your bank shows a debit but credits are missing, use Check payment in Credits & Billing or contact support before paying again. Confirmed duplicate charges or payments for which we cannot provide credits are eligible for a refund.
Unused packs
You may request a refund within seven days of purchase if none of the purchased credits have been used. Consumed credits are generally non-refundable, except for service failure or rights required by applicable law. This policy does not limit mandatory consumer rights.
Generation failures
A credit is reserved when generation starts. If the job fails or cannot be stored, the reserved credit is returned. Stylistic preference alone is not a technical failure; try the free trial before buying. A new variation uses another credit. Local cutdowns and repeat downloads do not.
Refund processing
Contact support from your registered email. Approved refunds are sent to the original payment method through Razorpay; your bank determines when the funds appear. Refunded credits are removed. If already-used credits are refunded, your account may have a negative balance and further generation will pause until resolved.